My Account

USACG Announcement

We are very excited to announce that USA Custom Guitars is now part of the MJT Guitars/MJT Aged Finishes family of companies. Over the coming weeks, everything will be moved from the Pacific Northwest to the good ol’ Midwest where we will once again become operational. An announcement will be made on the future of the Custom Shop and the Inventory availability in the coming weeks. We have enjoyed being part of the guitar community for 20 years and thrilled to hand this off to the great team at MJT. You can email the MJT guys with any questions at mjt@mjtagedfinishes.com

International Rosewood export suspended

We regret that we will no longer export Rosewood products outside of the U.S.A.

We really did try to make it work.

We met the challenge of the new CITES ruling head on, being one of the first guitar companies to receive the permit. We spent countless hours working with government agencies to wade through all the paperwork, trying to make sense of the rules and restrictions.

We worked out the logistics and cost of getting each item inspected and certified, but the bureaucracy and excessive time required to process rosewood for export turned out to be more than we could have imagined.

Delays in processing forced our international customers to endure months of waiting, and when the product finally arrived at their country, even with what was supposedly the proper paperwork, there were some instances where their items were still held or confiscated by customs officials.

If the worldwide governmental agencies can get a firm grasp on how the rules are interpreted, we will revisit this, but for now, we will no longer export Rosewood products outside of the U.S.A.

Any existing orders for Rosewood will be processed and shipped, but new no orders will be accepted.

Thanks for your continued support.

We are approved for International shipping of Rosewood!

USA Custom Guitars has received a Master File Permit from the United States Department of the Interior, Fish and Wildlife Service for the export of Rosewood species (Dalbergia spp.) and the issuance of certificates under the Convention on International Trade in Endangered Species of Wild Flora and Fauna (CITES).

So, what does this mean to our International customers?

There will be an additional processing fee of $25 PER ORDER, for orders containing Rosewood. This fee will cover the cost of the individual CITES certificate as well as any special shipping and handling that will be required.

Another caveat is that no rosewood necks for export are permitted to have shell inlay (MOP or Paua).

There is also a possibility, depending on the laws of your country, that there may be a “Phytosanitary Certificate” fee which can range from $75 to $125. If this fee is required, we will contact you before processing your order.

A few months into the process and our experience so far.

We take all the steps necessary to comply with both CITES and United States government regulations in the import and export of all species of Dalbergia (Rosewood). All exports of Rosewood will have the proper CITES certificate included with each shipment and will have passed US Govt inspection prior to shipping from our warehouse.

We are now finding that some import authorities may require that you furnish documentation as well. We have found that this is a rapidly changing environment as the world catches up to the recent CITES ruling, therefore it is your responsibility as the customer to clear customs in your country of residence, and any holdup of that clearance is the sole responsibility of you.the customer.

USA Custom Guitars accepts no responsibility of the items once they have successfully cleared CITES inspection in the United States and have shipped to your location.

Thanks for your continued support!

Gift Card Terms and Conditions

Gift Cards are in U.S. dollars.
Gift Cards have no expiration date.
Gift Cards cannot be used to purchase other Gift Cards.
Gift Cards cannot be used or redeemed without the authorized Gift Card serial number.
Gift Cards can be applied to any purchase for merchandise and associated shipping & sales tax charges by providing the Gift Card serial number online at checkout, verbally by phone or by notating on fax/mail orders.
Gift Cards cannot be redeemed for cash and cannot be returned for a cash refund.
Gift Cards cannot be replaced if they are lost, stolen, destroyed or used without your permission. Upon request and within 90 days of purchase, USA Custom Guitars may, at its own discretion, resend the original Gift Card number to the original email address if it has not been redeemed.
Gift Cards cannot be used or redeemed towards previous purchases.
Gift Cards cannot be resold.
If your transaction exceeds the amount of your Gift Card, you must pay for the balance with a credit card or PayPal.
Any unused balance will remain on the Gift Card for future redemption using the same Gift Card serial number.
If your Gift Card balance is less than $5, you may request that the balance be paid to you in cash. Gift Cards are not otherwise redeemable for cash except where required by law.
USA Custom Guitars will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained Gift Card is redeemed.
The purchase and use of USA Custom Guitars Gift Cards are subject to the USA Custom Guitars Web Shop Terms of Service and Privacy Policy, and are governed by the laws of the State of Washington. All USA Custom Guitars Gift Cards are deemed purchased in, and issued from the State of Washington.
We reserve the right to change the Gift Card terms and conditions from time to time at our sole discretion.

Subscribe

Login

Register